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Startups
‘My couch arrived torn and with no legs’: Joybird customers say they’re getting late deliveries, incomplete orders and shifting excuses

Social media complaints have been piling up on social media for direct-to-consumer furniture brand Joybird. Some customers Modern Retail spoke with said that not only are deliveries being delayed -- a common occurrence amongst all retail companies during the pandemic -- but that they are receiving incomplete orders, like only part of a sectional or a table with no legs. And, that when they've reached out to Joybird's customer service teams, they've struggled to get an explanation.

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Startups
‘My couch arrived torn and with no legs’: Joybird customers say they’re getting late deliveries, incomplete orders and shifting excuses

Social media complaints have been piling up on social media for direct-to-consumer furniture brand Joybird. Some customers Modern Retail spoke with said that not only are deliveries being delayed -- a common occurrence amongst all retail companies during the pandemic -- but that they are receiving incomplete orders, like only part of a sectional or a table with no legs. And, that when they've reached out to Joybird's customer service teams, they've struggled to get an explanation.

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Inside Pinterest’s beauty ambitions

With a combination of AR technology, influencers and brand partnerships, Pinterest is building up its credentials as the next big social destination for beauty.